FREEJUMP helmets are certified by the most rigorous safety standards, including the European standard EN 1384-2023.
FREEJUMP helmets benefit from the legal guarantee of conformity which is at least 2 years from the delivery of the helmet (duration of the legal guarantee depending on your country of residence) applying to any manufacturing defect.
In the event of a damage to your FREEJUMP helmet, we suggest that you send it back to us. We will carry out an expertise in our workshop to determine if your helmet is damaged, repairable and reusable or not in compliance with safety standards.
Legal prescription of the EN 1984-2023 equestrian helmet safety standard: if the damage to your helmet is due to a fall from your horse, the helmet needs to be replaced (repair is not allowed).
Depending on the kind of damage and the expertise, we will offer you:
If the damage is not related to a fall:
• either to send it back to you as it is, after having carried out a security overhaul check, for a flat rate of €59 (free of charge if the helmet purchase was registered);
• or to replace the damaged parts according to our after-sales service price list, if the helmet is repairable, and is not under warranty;
•or a replacement, or free coverage of any repairs, if it turns out that the helmet had a demonstrated product defect;
• we will not offer any modifications to the configuration of your helmet (no new customization possible).
Please note: the EPS (inner shell) and the outer shell (upper part of the outer shell) are not replaceable. If one of these components had to be changed following our expertise, we would not be able to repair your helmet.
If the damage is related to a fall:
The EN 1384-2023 standard is formal and precise: “a helmet is designed to absorb part of the energy of a blow by partial destruction of the shell or the protective padding, or both. As this damage may not be visible, any helmet that has been subjected to an impact should be discarded and replaced.”
• VORONOÏ CARBON HELMET : A special offer of €599 directly from FREEJUMPSYSTEM (price excluding the interior liner, you can keep the original liner or purchase a new liner at the standard suggested price). A additional maximum reduction of €150 will be deducted from the €599 offer if we consider it possible to re-use certain parts of your helmet (such as the visor, ventilation grids, temporal protection, ear contours, ear foams).
This offer is valid during the first 12 months following the purchase of your VORONOÏ CARBON HELMET.
This offer is only valid once, upon presentation of proof of purchase (required). The costs of any customization options willbe invoiced according to the standard price list.
• VORONOÏ (ABS) HELMET : A special offer of €349 directly from FREEJUMPSYSTEM (price excluding the interior liner, you can keep the original liner or purchase a new liner at the standard suggested price). A additional maximum reduction of €90 will be deducted from this special offer of €349 if we consider it possible to re-use certain parts of your helmet (such as the visor, ventilation grids, temporal protection, ear contours, ear foams).
• or a replacement, if it turns out that the helmet presents a proven product defect.
Due to the regular evolution of certification standards, technologies and continuous improvements in productsand materials, it is recommended to replace your helmet after 5 years.
To which address should you send your FREEJUMP helmet?
• Please enclose the following information with your FREEJUMP helmet:
- Your full contact details: first and last name (as well as the name of the retailer if applicable), home address, telephone number, e-mail;
- A copy of the proof of purchase of your FREEJUMP helmet;
- A short explanation of why you are sending us your helmet.
Send your helmet well protected to the following address:
FREEJUMPSYSTEM - 10 avenue de l'Hippodrome - 33110 Le Bouscat - FRANCE
• If you are a resident of the United States or Canada, or residing in a country outside of Europe, please first e-mail to us the same information requested above as well as descriptive photos:
- United States and Canada: services@freejumpsystem.us
- Countries outside of Europe: services@freejumpsystem.com
We will contact you quickly to tell you the procedure to follow for shipping your FREEJUMP helmet.